Telegram integraton

Configuring Telegram bots is pretty much covered in Quickstart section. Examples:

# Secrets in environment variables
export TELEGRAM_MANAGER_BOT_TOKEN="token"
export TELEGRAM_CUSTOMER_BOT_TOKEN="token"
export TELEGRAM_AGENT_BOT_TOKENS="token1 token2 ..."
python -m suppgram.cli.all_in_one ...

# Secrets in files
echo "token" > /secrets/manager_bot_token
echo "token" > /secrets/customer_bot_token
echo "token1 token2 ..." > /secrets/agent_bot_tokens
python -m suppgram.cli.all_in_one \
    --telegram-manager-bot-token-file /secrets/manager_bot_token \
    --telegram-customer-bot-token-file /secrets/customer_bot_token \
    --telegram-agent-bot-tokens-file /secrets/agent_bot_tokens \
    ...

Bot commands

All bots update their command list on startup, so hints should be accessible via Telegram interface (upon typing /).

Manager bot commands:

• /create_tag — create new tag to label conversations with. Works in private chat with the bot.
• /agents — make all members of a group support agents and send notifications about new conversations to the group. Works in group chats.
• /send_new_conversations — only send notifications about new conversations to a group. Works in group chats. May be useful to create a separate group without agents to overview all conversations.

Agent bot commands:

• /postpone — stop messaging with the customer currently assigned to this bot and return the conversation to NEW status.
• /resolve — stop messaging with the customer currently assigned to this bot and mark conversation resolved.